Inbound requests management
Incoming leads - tracing, status control, analysis. Displaying results in real time.
Outbound requests management
Outbound strategy alinement - sales targets and goals based on the number and type of activities
Existing client base management
Customer care, real-time tracking of a call center wait time, average response time, customer feedback collection, customer loyalty.
Sales planning and analysis
Effective KPI development and tracking, sales leaderboard, conversion rates.
Sales and service processes optimization
Sales and service algorithms development and analysis.
External and internal information systems and services integrations.