Incoming leads - tracing, status control, analysis. Displaying results in real time.
Inbound requests management
Outbound strategy alinement - sales targets and goals based on the number and type of activities
Outbound requests management
Customer care, real-time tracking of a call center wait time, average response time, customer feedback collection, customer loyalty.
Existing client base management
Effective KPI development and tracking, sales leaderboard, conversion rates.
Sales planning and analysis
External and internal information systems and services integrations.
Sales and service algorithms development and analysis.
Sales and service processes optimization